Municipalities come in all shapes and sizes and their boundaries are set for all kinds of reasons. These reasons do not include emergency response effectiveness. For one, populations don’t grow…
Daniel HaightSeptember 22, 2017
Travel times are closely tied to response emergency performance. Planners have used them to locate stations for decades, and insurance companies use them to set home insurance premiums. Your drive…
Daniel HaightMarch 17, 2017
Post by Dan Bishop - bio below. Most services have room to improve their communication times, and as we’ve seen, seconds do matter. But improving communications times is not as…
Darkhorse EmergencyOctober 14, 2016
In this article, we interview new Darkhorse team member Dan Bishop about the whys and hows of call centre performance improvement. Why should you look for improvements in your call…
Darkhorse EmergencyJuly 26, 2016
Emergency service stations are a critical component of any response service. Stations are costly to build, and finding land in an ideal location is a challenging endeavour. If you are…
Daniel HaightJuly 12, 2016