Stakeholders require evidence. It’s not enough to say “trust me” when you ask for resources or make changes to critical infrastructure. But analytics is not some magic fairy dust that you can sprinkle into your 5-year plan. It’s embedded deeply in the culture of the most successful public safety organizations.
Leading services have progressed from simple reporting to diagnostic analysis to predictive modeling and finally to prescriptive decision support. They understand the importance of data quality and are pushing data literacy deep into their organization. As a result, evidence informs their tactical and strategic decision-making and is integral to their culture.
Our solutions address all six components of an evidence-based culture.
Raw data is messy.
Trustworthy data is your foundation.
It can be hard to even get consistent call counts year to year. Trying to use messy data to make million-dollar, life-changing decisions is a recipe for disaster.
What’s needed is a proven system to sift through your different data sources, clean them up, and combine the useful bits. To get there is a real challenge.
Our Data Wrangling Engine automates this incredibly painful process creating the foundation for data-driven decisions.
What’s measured improves.
Reporting should be focused on metrics that lead to insights and decisions. Anything more than that is a waste of focus, anything less, a waste of time.
Darkhorse Dashboards is a simple tool for managing your service using key metrics. We help you define the right measurements and deploy them at a cadence that’s aligned with your processes. Dashboards fosters accountability and transparency deep within your service.
Darkhorse Benchmarking is a service that compares your business to your peers on a handful of critical metrics such as station density, unit availability, staffing, and training resources. It helps reveal your strengths and opportunities for investment, and then clearly communicate this with your stakeholders.
All of our reporting and analytical tools include ongoing training and consulting support so you continue to get the most value out of them.
Our consulting services most often culminate in an oral presentation (to the executive group or city council) and a written report.
A web-based app for monitoring your key metrics. Define the right measurements and deploy them at a cadence that’s aligned with your processes.
Knowing why is better than knowing what.
Unfortunately, most services stop at call counts and performance reports. These are simply the starting point and alone, don’t tell you what to do.
Darkhorse Diagnostics uses a sophisticated logic engine to instantly conduct a root cause analysis on every call. The result is true insight and forms the basis of continuous improvement. Your team will invest their efforts where, when, and how they the most impact.
The future is knowable.
Forecasting reduces uncertainty and allows you to be truly strategic. When done correctly, you will anticipate growth in your community, your level of risk, and your capacity to handle it.
Short and long term forecasts are integrated into our Deployment and Station Location tools so that you can preempt problems instead of reacting.
Your intuition needs support.
There are dozens if not hundreds of factors that influence strategic decisions such as deployment and station location. And getting it wrong can result in disaster.
Darkhorse Deployment takes the guesswork out of station location and deployment decisions. It uses a rigorous, evidence-based model to deliver instant, accurate results. Create optimal station plans, test staffing and deployment schemes, build plans for special events that ensure you are fully prepared.
Analytical cultures don’t happen overnight.
They require direction, consistent training, intuitive tools, and organizational will. In fact, transitioning to an evidence-based culture is akin to learning a new language — a language that everyone claims to already know, but few do.
Darkhorse provides service-specific support through online guides, web videos, on-site education, and ongoing coaching.