Article Archives - Page 2 of 4 - Darkhorse Emergency

Article

Toward Smaller Stations

A well-designed and located station is a thing of beauty. Many of these become iconic structures, integral to a vibrant community. Fire and EMS halls are celebrated as one of…

Daniel HaightOctober 18, 2017

Article

Breaking the Boundaries

Municipalities come in all shapes and sizes and their boundaries are set for all kinds of reasons. These reasons do not include emergency response effectiveness. For one, populations don’t grow…

Daniel HaightSeptember 22, 2017

Article Featured

How Much Does Response Performance Matter?

Response performance is the most common standard by which emergency services are judged. It’s integral to the evaluation of both ambulance and fire services. It drives investment, budget decisions, and…

Daniel HaightJuly 17, 2017

Article

Improving Response Performance: Travel Times

Travel times are closely tied to response emergency performance. Planners have used them to locate stations for decades, and insurance companies use them to set home insurance premiums. Your drive…

Daniel HaightMarch 17, 2017

Article

Tightening Up Your Communication Times

Post by Dan Bishop - bio below. Most services have room to improve their communication times, and as we’ve seen, seconds do matter. But improving communications times is not as…

Darkhorse EmergencyOctober 14, 2016

Article

Call Centre Improvements

In this article, we interview new Darkhorse team member Dan Bishop about the whys and hows of call centre performance improvement. Why should you look for improvements in your call…

Darkhorse EmergencyJuly 26, 2016

Articles

Toward Smaller Stations

Breaking the Boundaries

How Much Does Response Performance Matter?

Improving Response Performance: Travel Times

Tightening Up Your Communication Times

Call Centre Improvements

Subscribe for the latest Decision Analytics Insights