Daniel Haight

Crew scheduling is a challenging and poorly-understood aspect of planning. Larger services attempt to match scheduled vehicle levels to average call levels as they change throughout the day. What makes…

One of the oft-cited reasons to delay (or avoid) moving to an evidence-based culture is lack of trust in data quality. The data is riddled with errors, biased, and inaccurate.…

Traditionally, station location models have relied on the concept of “coverage” to determine the best locations. The main drawback to these models is the binary nature of “coverage”, where demand…

Do the busiest times hurt performance the most? Conventional wisdom suggests that performance suffers the most when the system is strained. As unit availability decreases, fractile response is justifiably lower:…

Call demand, road congestion, and urban sprawl are ever-growing features of the modern emergency service system. They put pressure on your response performance and drive demand for capital and operating…

Fire and Emergency Medical Services (EMS) chiefs are increasingly being asked to measure, report, and improve response performance and how they utilize their resources. They are being asked to justify…