The Premier Choice for CPSE Accreditation
The Premier Choice for CPSE Accreditation
NERIS V1 Data Exchange Compatible
NERIS V1 Data Exchange Compatible
Turn response data into decisions that instill public confidence.
save lives.
reduce response times.
optimize resources.
maximize budget.
instill public confidence.
convince stakeholders.
Turn response data into decisions that save lives.
Supporting fire departments with data-driven standards of cover, community risk assessments, master plans and more.
“The insights Darkhorse generated were clear and compelling.”
Karen Fry · Fire Chief, Vancouver Fire & Rescue Services
Used daily by fire departments across the United States and Canada
Used daily by fire departments across the United States and Canada
THE CHALLENGE
In 2026, fire departments face unprecedented challenges.
We've identified four pressures that chiefs we speak to are experiencing. Explore how our work addresses each challenge below.
Demand
More people. More calls. More strain.
America’s cities added over 3 million people last year, and every one of them can dial 911. That population is also aging, which drives falls, lift assists and low-acuity medical calls. Call volumes are exploding, leaving departments stretched and scrambling.
→
Accurately predict where demand is next, before it overwhelms you.
Funding
Budgets that don’t budge.
While emergencies surge, more than 33 million calls a year, funding stagnates. Departments are asked to grow with shrinking resources: aging fleets, unfilled shifts, deferred lifelines.
→
Tie every dollar to measurable, life-saving impact.
Data
Data that clouds, not clarifies.
Every million-dollar decision, where to build, staff, or move, rests on data that’s inconsistent, fragmented, or buried in legacy systems. That’s not intelligence. It’s risk.
→
Turn messy data into confident decisions.
Performance
Delayed crews. Longer waits.
Overlapping calls. Understaffed stations. It’s taking longer to get help where it’s needed. For many communities, that’s more than a metric. It’s a life on the line.
→
Smarter models. Faster responses. Better outcomes.
Our Solution
Response and Risk work together for a data-first department.
Hover over either side. Our platforms work together to cover the response you run today and the risk you prevent tomorrow.
Our platforms work together to cover the response you run today and the risk you prevent tomorrow.
Turn incident and response data into decisions that save lives.
Station planning, deployment optimization, drive time analysis, and compliance monitoring. Used for long range strategy and for short term planning, from a special event to an apparatus out of service.
Explore Response →
Confidently understand risk across your community.
A living community risk assessment connected to 50+ datasets, down to per-building structure fire risk. Identify hotspots, uncover root causes, and share visual evidence that earns stakeholder support.
Explore Risk →
Turn incident and response data into decisions that save lives.
Station planning, deployment optimization, drive time analysis, and compliance monitoring. Used for long range strategy and for short term planning, from a special event to an apparatus out of service.
Explore Response →
Confidently understand risk across your community.
A living community risk assessment connected to 50+ datasets, down to per-building structure fire risk. Identify hotspots, uncover root causes, and share visual evidence that earns stakeholder support.
Explore Risk →
What We Answer
We help answer complex questions.
At the foundation of each answer is our three-step mantra: Diagnose, prescribe, monitor.
That method is how we get from a question to an answer you can defend in front of a council.
Response and Risk were built to answer these.
chief >How do I improve first-due performance on the south side?Where is the best location for a new fire station?
chief >How do I improve first-due performance on the south side?Where is the best location for a new fire station?
The Darkhorse Difference
Built by people who sweat the details.
0+ hours
0+ hours
Dedicated analyst teams
On average, we invest 150+ hours wrangling, cleaning, and validating data for every new client. Each department is assigned a trained, specialized client success data analyst.
Decades of design expertise
Decades of design expertise
Responsive, modern, intuitive design
Your response and risk strategies no longer rely on spreadsheets, 100 page reports, and binders on a dusty shelf. Decades of UX and data design expertise, distilled into presentation-ready visuals.
An extension of your team
An extension of your team
We pride ourselves in exceptional customer service
Every department we partner with is assigned a dedicated analyst who learns your needs, your goals, and the problems you’re trying to solve. Then we work through the solutions with you.
Interactive community
Interactive community
A private community for clients
Every Darkhorse client gets access to Circle, a private community to share tips, ask questions, give feedback, and talk directly with our team.
20+ years
20+ years
Deep fire service expertise
Two decades of solving the problems that are specific to the fire service, alongside experienced fire professionals on our own team.
Testimonials
See what fire departments across the United States and Canada have to say.
“For our last accreditation cycle, I inherited risk tables with numbers I didn’t understand or trust. Darkhorse’s three-axis analysis finally gives us a transparent, repeatable method where the process is written down, we can test it, and we can adjust it over time.”
Jason Thomas
Assistant Fire Marshal, Columbia Fire Department
Read full testimonial →
“During my career I have onboarded numerous platforms, interfaces, and software, with varied results. Our experience with Darkhorse stands out as responsive and adaptable; their team is cohesive, collaborative and a pleasure to work with. As a client, I do NOT feel their product is one size fits all”
Bret Black
Fire Chief, East Jefferson Fire Rescue
Read full testimonial →
“The insights Darkhorse generated were clear and compelling. It resulted in 100 much needed new firefighters for our community.”
Karen Fry
Fire Chief (Ret.), Vancouver Fire & Rescue Services
Read full testimonial →
“It is rare that I outright endorse a product, but frankly, Darkhorse has earned my 5-star rating. I’ve never met a Darkhorse customer who regretted adding them to the team.”
Jeff Johnson
WFCA Executive Director, Fire Chief (Ret.)
Read full testimonial →
“From day one, Darkhorse has empowered us with actionable insights that go far beyond routine data collection and reporting. Their comprehensive analytics have allowed us to dig into the ‘why’ behind our response and deployment metrics, equipping us to evaluate our systems and processes with a level of clarity we never thought possible.”
Carly Shears
CRR Division Manager, Meridian Fire Department
Read full testimonial →
“There are not many decisions I’ve made in my career where I haven’t had a little bit of doubt, but bringing on Darkhorse has been an absolute slam dunk. You are absolute pros at what you do.”
Jeff Sorenson
Deputy Chief, Central Kitsap Fire & Rescue
Read full testimonial →
“When Darkhorse first showed me the new CPSE performance tables feature, I joked that they were trying to put me out of a job. It takes a task that used to be tedious and turns it into a few clicks.”
Jason Thomas
Assistant Fire Marshal, Columbia Fire Department
Read full testimonial →
“After a challenging 9-month process up against AMR, yesterday we were assigned an ALS ambulance transport license for Spokane County. It all started with solid, defensible data and your modelling. This has never been done before in Spokane County.”
Matthew Vinci
Fire Chief, Spokane County Fire District 9
Read full testimonial →
“I like the product. But the people are the huge difference. I get on these phone calls and I have this manic idea if only we could do XYZ, and they conceptualize it and make it practical. You’re going to hold the market.”
Mark Burgess
Deputy Chief Analytics, Halifax Regional Fire & Emergency
Read full testimonial →
“The City of Levis Fire Department received great comprehensive services from Darkhorse for our Station Location project. Their application works fast, and we obtained a complete report and recommendations that met all our needs.”
Richard Amnotte
Fire Chief, Levis Fire Department
Read full testimonial →
“The personal touch every time I interact with the team is one of the biggest highlights of using Darkhorse, aside from the obvious advantage the analytics bring to the table. We love Darkhorse!”
Ben Marts
Assistant Chief of Administration, Odessa Fire Rescue
Read full testimonial →
“The customer service is exceptional. I think they understand the product does a lot and not all of us have the same skill levels as others in its usage. Great product and team.”
William Swisher
Deputy Chief, Deltona Fire Rescue
Read full testimonial →
“Fantastic product supported by an even better team of dedicated people with the knowledge set to tackle any issue we’ve raised.”
Sean Jones
Deputy Chief of Operations, Golden Fire Department
Read full testimonial →
“The team is super helpful and knowledgeable about the product. The visuals are very easy to understand and present the information in a way that helps most people understand.”
Michael Schneider
Training Coordinator, Brampton Fire & Emergency Services
Read full testimonial →
“It’s been a game changer.”
Kara Putnam
Assistant Fire Chief, Central Kitsap
Read full testimonial →
“Staff is always super helpful and responsive; also generous, which is not typical.”
Steven Rogers
Inspector, Chesterfield Fire Department
Read full testimonial →
“I’ve been a Fire Chief for 22 years. Darkhorse provides me with the tools I’ve always dreamed of. They take the guesswork out of decision making.”
Brian Schaeffer
Fire Chief (Ret.), Spokane Fire Department
Read full testimonial →
“Like I have said many times, Darkhorse has one of the most responsive teams of any software I’ve ever onboarded.”
Bret Black
Fire Chief, East Jefferson Fire Rescue
Read full testimonial →
“For our last accreditation cycle, I inherited risk tables with numbers I didn’t understand or trust. Darkhorse’s three-axis analysis finally gives us a transparent, repeatable method where the process is written down, we can test it, and we can adjust it over time.”
Jason Thomas
Assistant Fire Marshal, Columbia Fire Department
Read full testimonial →
“During my career I have onboarded numerous platforms, interfaces, and software, with varied results. Our experience with Darkhorse stands out as responsive and adaptable; their team is cohesive, collaborative and a pleasure to work with. As a client, I do NOT feel their product is one size fits all”
Bret Black
Fire Chief, East Jefferson Fire Rescue
Read full testimonial →
“The insights Darkhorse generated were clear and compelling. It resulted in 100 much needed new firefighters for our community.”
Karen Fry
Fire Chief (Ret.), Vancouver Fire & Rescue Services
Read full testimonial →
“It is rare that I outright endorse a product, but frankly, Darkhorse has earned my 5-star rating. I’ve never met a Darkhorse customer who regretted adding them to the team.”
Jeff Johnson
WFCA Executive Director, Fire Chief (Ret.)
Read full testimonial →
“From day one, Darkhorse has empowered us with actionable insights that go far beyond routine data collection and reporting. Their comprehensive analytics have allowed us to dig into the ‘why’ behind our response and deployment metrics, equipping us to evaluate our systems and processes with a level of clarity we never thought possible.”
Carly Shears
CRR Division Manager, Meridian Fire Department
Read full testimonial →
“There are not many decisions I’ve made in my career where I haven’t had a little bit of doubt, but bringing on Darkhorse has been an absolute slam dunk. You are absolute pros at what you do.”
Jeff Sorenson
Deputy Chief, Central Kitsap Fire & Rescue
Read full testimonial →
“When Darkhorse first showed me the new CPSE performance tables feature, I joked that they were trying to put me out of a job. It takes a task that used to be tedious and turns it into a few clicks.”
Jason Thomas
Assistant Fire Marshal, Columbia Fire Department
Read full testimonial →
“After a challenging 9-month process up against AMR, yesterday we were assigned an ALS ambulance transport license for Spokane County. It all started with solid, defensible data and your modelling. This has never been done before in Spokane County.”
Matthew Vinci
Fire Chief, Spokane County Fire District 9
Read full testimonial →
“I like the product. But the people are the huge difference. I get on these phone calls and I have this manic idea if only we could do XYZ, and they conceptualize it and make it practical. You’re going to hold the market.”
Mark Burgess
Deputy Chief Analytics, Halifax Regional Fire & Emergency
Read full testimonial →
“The City of Levis Fire Department received great comprehensive services from Darkhorse for our Station Location project. Their application works fast, and we obtained a complete report and recommendations that met all our needs.”
Richard Amnotte
Fire Chief, Levis Fire Department
Read full testimonial →
“The personal touch every time I interact with the team is one of the biggest highlights of using Darkhorse, aside from the obvious advantage the analytics bring to the table. We love Darkhorse!”
Ben Marts
Assistant Chief of Administration, Odessa Fire Rescue
Read full testimonial →
“The customer service is exceptional. I think they understand the product does a lot and not all of us have the same skill levels as others in its usage. Great product and team.”
William Swisher
Deputy Chief, Deltona Fire Rescue
Read full testimonial →
“Fantastic product supported by an even better team of dedicated people with the knowledge set to tackle any issue we’ve raised.”
Sean Jones
Deputy Chief of Operations, Golden Fire Department
Read full testimonial →
“The team is super helpful and knowledgeable about the product. The visuals are very easy to understand and present the information in a way that helps most people understand.”
Michael Schneider
Training Coordinator, Brampton Fire & Emergency Services
Read full testimonial →
“It’s been a game changer.”
Kara Putnam
Assistant Fire Chief, Central Kitsap
Read full testimonial →
“Staff is always super helpful and responsive; also generous, which is not typical.”
Steven Rogers
Inspector, Chesterfield Fire Department
Read full testimonial →
“I’ve been a Fire Chief for 22 years. Darkhorse provides me with the tools I’ve always dreamed of. They take the guesswork out of decision making.”
Brian Schaeffer
Fire Chief (Ret.), Spokane Fire Department
Read full testimonial →
“Like I have said many times, Darkhorse has one of the most responsive teams of any software I’ve ever onboarded.”
Bret Black
Fire Chief, East Jefferson Fire Rescue
Read full testimonial →
“For our last accreditation cycle, I inherited risk tables with numbers I didn’t understand or trust. Darkhorse’s three-axis analysis finally gives us a transparent, repeatable method where the process is written down, we can test it, and we can adjust it over time.”
Jason Thomas
Assistant Fire Marshal, Columbia Fire Department
Read full testimonial →
“During my career I have onboarded numerous platforms, interfaces, and software, with varied results. Our experience with Darkhorse stands out as responsive and adaptable; their team is cohesive, collaborative and a pleasure to work with. As a client, I do NOT feel their product is one size fits all”
Bret Black
Fire Chief, East Jefferson Fire Rescue
Read full testimonial →
“The insights Darkhorse generated were clear and compelling. It resulted in 100 much needed new firefighters for our community.”
Karen Fry
Fire Chief (Ret.), Vancouver Fire & Rescue Services
Read full testimonial →
“It is rare that I outright endorse a product, but frankly, Darkhorse has earned my 5-star rating. I’ve never met a Darkhorse customer who regretted adding them to the team.”
Jeff Johnson
WFCA Executive Director, Fire Chief (Ret.)
Read full testimonial →
“From day one, Darkhorse has empowered us with actionable insights that go far beyond routine data collection and reporting. Their comprehensive analytics have allowed us to dig into the ‘why’ behind our response and deployment metrics, equipping us to evaluate our systems and processes with a level of clarity we never thought possible.”
Carly Shears
CRR Division Manager, Meridian Fire Department
Read full testimonial →
“There are not many decisions I’ve made in my career where I haven’t had a little bit of doubt, but bringing on Darkhorse has been an absolute slam dunk. You are absolute pros at what you do.”
Jeff Sorenson
Deputy Chief, Central Kitsap Fire & Rescue
Read full testimonial →
“When Darkhorse first showed me the new CPSE performance tables feature, I joked that they were trying to put me out of a job. It takes a task that used to be tedious and turns it into a few clicks.”
Jason Thomas
Assistant Fire Marshal, Columbia Fire Department
Read full testimonial →
“After a challenging 9-month process up against AMR, yesterday we were assigned an ALS ambulance transport license for Spokane County. It all started with solid, defensible data and your modelling. This has never been done before in Spokane County.”
Matthew Vinci
Fire Chief, Spokane County Fire District 9
Read full testimonial →
“I like the product. But the people are the huge difference. I get on these phone calls and I have this manic idea if only we could do XYZ, and they conceptualize it and make it practical. You’re going to hold the market.”
Mark Burgess
Deputy Chief Analytics, Halifax Regional Fire & Emergency
Read full testimonial →
“The City of Levis Fire Department received great comprehensive services from Darkhorse for our Station Location project. Their application works fast, and we obtained a complete report and recommendations that met all our needs.”
Richard Amnotte
Fire Chief, Levis Fire Department
Read full testimonial →
“The personal touch every time I interact with the team is one of the biggest highlights of using Darkhorse, aside from the obvious advantage the analytics bring to the table. We love Darkhorse!”
Ben Marts
Assistant Chief of Administration, Odessa Fire Rescue
Read full testimonial →
“The customer service is exceptional. I think they understand the product does a lot and not all of us have the same skill levels as others in its usage. Great product and team.”
William Swisher
Deputy Chief, Deltona Fire Rescue
Read full testimonial →
“Fantastic product supported by an even better team of dedicated people with the knowledge set to tackle any issue we’ve raised.”
Sean Jones
Deputy Chief of Operations, Golden Fire Department
Read full testimonial →
“The team is super helpful and knowledgeable about the product. The visuals are very easy to understand and present the information in a way that helps most people understand.”
Michael Schneider
Training Coordinator, Brampton Fire & Emergency Services
Read full testimonial →
“It’s been a game changer.”
Kara Putnam
Assistant Fire Chief, Central Kitsap
Read full testimonial →
“Staff is always super helpful and responsive; also generous, which is not typical.”
Steven Rogers
Inspector, Chesterfield Fire Department
Read full testimonial →
“I’ve been a Fire Chief for 22 years. Darkhorse provides me with the tools I’ve always dreamed of. They take the guesswork out of decision making.”
Brian Schaeffer
Fire Chief (Ret.), Spokane Fire Department
Read full testimonial →
“Like I have said many times, Darkhorse has one of the most responsive teams of any software I’ve ever onboarded.”
Bret Black
Fire Chief, East Jefferson Fire Rescue
Read full testimonial →
“For our last accreditation cycle, I inherited risk tables with numbers I didn’t understand or trust. Darkhorse’s three-axis analysis finally gives us a transparent, repeatable method where the process is written down, we can test it, and we can adjust it over time.”
Jason Thomas
Assistant Fire Marshal, Columbia Fire Department
Read full testimonial →
“During my career I have onboarded numerous platforms, interfaces, and software, with varied results. Our experience with Darkhorse stands out as responsive and adaptable; their team is cohesive, collaborative and a pleasure to work with. As a client, I do NOT feel their product is one size fits all”
Bret Black
Fire Chief, East Jefferson Fire Rescue
Read full testimonial →
“The insights Darkhorse generated were clear and compelling. It resulted in 100 much needed new firefighters for our community.”
Karen Fry
Fire Chief (Ret.), Vancouver Fire & Rescue Services
Read full testimonial →
“It is rare that I outright endorse a product, but frankly, Darkhorse has earned my 5-star rating. I’ve never met a Darkhorse customer who regretted adding them to the team.”
Jeff Johnson
WFCA Executive Director, Fire Chief (Ret.)
Read full testimonial →
“From day one, Darkhorse has empowered us with actionable insights that go far beyond routine data collection and reporting. Their comprehensive analytics have allowed us to dig into the ‘why’ behind our response and deployment metrics, equipping us to evaluate our systems and processes with a level of clarity we never thought possible.”
Carly Shears
CRR Division Manager, Meridian Fire Department
Read full testimonial →
“There are not many decisions I’ve made in my career where I haven’t had a little bit of doubt, but bringing on Darkhorse has been an absolute slam dunk. You are absolute pros at what you do.”
Jeff Sorenson
Deputy Chief, Central Kitsap Fire & Rescue
Read full testimonial →
“When Darkhorse first showed me the new CPSE performance tables feature, I joked that they were trying to put me out of a job. It takes a task that used to be tedious and turns it into a few clicks.”
Jason Thomas
Assistant Fire Marshal, Columbia Fire Department
Read full testimonial →
“After a challenging 9-month process up against AMR, yesterday we were assigned an ALS ambulance transport license for Spokane County. It all started with solid, defensible data and your modelling. This has never been done before in Spokane County.”
Matthew Vinci
Fire Chief, Spokane County Fire District 9
Read full testimonial →
“I like the product. But the people are the huge difference. I get on these phone calls and I have this manic idea if only we could do XYZ, and they conceptualize it and make it practical. You’re going to hold the market.”
Mark Burgess
Deputy Chief Analytics, Halifax Regional Fire & Emergency
Read full testimonial →
“The City of Levis Fire Department received great comprehensive services from Darkhorse for our Station Location project. Their application works fast, and we obtained a complete report and recommendations that met all our needs.”
Richard Amnotte
Fire Chief, Levis Fire Department
Read full testimonial →
“The personal touch every time I interact with the team is one of the biggest highlights of using Darkhorse, aside from the obvious advantage the analytics bring to the table. We love Darkhorse!”
Ben Marts
Assistant Chief of Administration, Odessa Fire Rescue
Read full testimonial →
“The customer service is exceptional. I think they understand the product does a lot and not all of us have the same skill levels as others in its usage. Great product and team.”
William Swisher
Deputy Chief, Deltona Fire Rescue
Read full testimonial →
“Fantastic product supported by an even better team of dedicated people with the knowledge set to tackle any issue we’ve raised.”
Sean Jones
Deputy Chief of Operations, Golden Fire Department
Read full testimonial →
“The team is super helpful and knowledgeable about the product. The visuals are very easy to understand and present the information in a way that helps most people understand.”
Michael Schneider
Training Coordinator, Brampton Fire & Emergency Services
Read full testimonial →
“It’s been a game changer.”
Kara Putnam
Assistant Fire Chief, Central Kitsap
Read full testimonial →
“Staff is always super helpful and responsive; also generous, which is not typical.”
Steven Rogers
Inspector, Chesterfield Fire Department
Read full testimonial →
“I’ve been a Fire Chief for 22 years. Darkhorse provides me with the tools I’ve always dreamed of. They take the guesswork out of decision making.”
Brian Schaeffer
Fire Chief (Ret.), Spokane Fire Department
Read full testimonial →
“Like I have said many times, Darkhorse has one of the most responsive teams of any software I’ve ever onboarded.”
Bret Black
Fire Chief, East Jefferson Fire Rescue
Read full testimonial →
“For our last accreditation cycle, I inherited risk tables with numbers I didn’t understand or trust. Darkhorse’s three-axis analysis finally gives us a transparent, repeatable method where the process is written down, we can test it, and we can adjust it over time.”
Jason Thomas
Assistant Fire Marshal, Columbia Fire Department
Read full testimonial →
“During my career I have onboarded numerous platforms, interfaces, and software, with varied results. Our experience with Darkhorse stands out as responsive and adaptable; their team is cohesive, collaborative and a pleasure to work with. As a client, I do NOT feel their product is one size fits all”
Bret Black
Fire Chief, East Jefferson Fire Rescue
Read full testimonial →
“The insights Darkhorse generated were clear and compelling. It resulted in 100 much needed new firefighters for our community.”
Karen Fry
Fire Chief (Ret.), Vancouver Fire & Rescue Services
Read full testimonial →
“It is rare that I outright endorse a product, but frankly, Darkhorse has earned my 5-star rating. I’ve never met a Darkhorse customer who regretted adding them to the team.”
Jeff Johnson
WFCA Executive Director, Fire Chief (Ret.)
Read full testimonial →
“From day one, Darkhorse has empowered us with actionable insights that go far beyond routine data collection and reporting. Their comprehensive analytics have allowed us to dig into the ‘why’ behind our response and deployment metrics, equipping us to evaluate our systems and processes with a level of clarity we never thought possible.”
Carly Shears
CRR Division Manager, Meridian Fire Department
Read full testimonial →
“There are not many decisions I’ve made in my career where I haven’t had a little bit of doubt, but bringing on Darkhorse has been an absolute slam dunk. You are absolute pros at what you do.”
Jeff Sorenson
Deputy Chief, Central Kitsap Fire & Rescue
Read full testimonial →
“When Darkhorse first showed me the new CPSE performance tables feature, I joked that they were trying to put me out of a job. It takes a task that used to be tedious and turns it into a few clicks.”
Jason Thomas
Assistant Fire Marshal, Columbia Fire Department
Read full testimonial →
“After a challenging 9-month process up against AMR, yesterday we were assigned an ALS ambulance transport license for Spokane County. It all started with solid, defensible data and your modelling. This has never been done before in Spokane County.”
Matthew Vinci
Fire Chief, Spokane County Fire District 9
Read full testimonial →
“I like the product. But the people are the huge difference. I get on these phone calls and I have this manic idea if only we could do XYZ, and they conceptualize it and make it practical. You’re going to hold the market.”
Mark Burgess
Deputy Chief Analytics, Halifax Regional Fire & Emergency
Read full testimonial →
“The City of Levis Fire Department received great comprehensive services from Darkhorse for our Station Location project. Their application works fast, and we obtained a complete report and recommendations that met all our needs.”
Richard Amnotte
Fire Chief, Levis Fire Department
Read full testimonial →
“The personal touch every time I interact with the team is one of the biggest highlights of using Darkhorse, aside from the obvious advantage the analytics bring to the table. We love Darkhorse!”
Ben Marts
Assistant Chief of Administration, Odessa Fire Rescue
Read full testimonial →
“The customer service is exceptional. I think they understand the product does a lot and not all of us have the same skill levels as others in its usage. Great product and team.”
William Swisher
Deputy Chief, Deltona Fire Rescue
Read full testimonial →
“Fantastic product supported by an even better team of dedicated people with the knowledge set to tackle any issue we’ve raised.”
Sean Jones
Deputy Chief of Operations, Golden Fire Department
Read full testimonial →
“The team is super helpful and knowledgeable about the product. The visuals are very easy to understand and present the information in a way that helps most people understand.”
Michael Schneider
Training Coordinator, Brampton Fire & Emergency Services
Read full testimonial →
“It’s been a game changer.”
Kara Putnam
Assistant Fire Chief, Central Kitsap
Read full testimonial →
“Staff is always super helpful and responsive; also generous, which is not typical.”
Steven Rogers
Inspector, Chesterfield Fire Department
Read full testimonial →
“I’ve been a Fire Chief for 22 years. Darkhorse provides me with the tools I’ve always dreamed of. They take the guesswork out of decision making.”
Brian Schaeffer
Fire Chief (Ret.), Spokane Fire Department
Read full testimonial →
“Like I have said many times, Darkhorse has one of the most responsive teams of any software I’ve ever onboarded.”
Bret Black
Fire Chief, East Jefferson Fire Rescue
Read full testimonial →
“For our last accreditation cycle, I inherited risk tables with numbers I didn’t understand or trust. Darkhorse’s three-axis analysis finally gives us a transparent, repeatable method where the process is written down, we can test it, and we can adjust it over time.”
Jason Thomas
Assistant Fire Marshal, Columbia Fire Department
Read full testimonial →
“During my career I have onboarded numerous platforms, interfaces, and software, with varied results. Our experience with Darkhorse stands out as responsive and adaptable; their team is cohesive, collaborative and a pleasure to work with. As a client, I do NOT feel their product is one size fits all”
Bret Black
Fire Chief, East Jefferson Fire Rescue
Read full testimonial →
“The insights Darkhorse generated were clear and compelling. It resulted in 100 much needed new firefighters for our community.”
Karen Fry
Fire Chief (Ret.), Vancouver Fire & Rescue Services
Read full testimonial →
“It is rare that I outright endorse a product, but frankly, Darkhorse has earned my 5-star rating. I’ve never met a Darkhorse customer who regretted adding them to the team.”
Jeff Johnson
WFCA Executive Director, Fire Chief (Ret.)
Read full testimonial →
“From day one, Darkhorse has empowered us with actionable insights that go far beyond routine data collection and reporting. Their comprehensive analytics have allowed us to dig into the ‘why’ behind our response and deployment metrics, equipping us to evaluate our systems and processes with a level of clarity we never thought possible.”
Carly Shears
CRR Division Manager, Meridian Fire Department
Read full testimonial →
“There are not many decisions I’ve made in my career where I haven’t had a little bit of doubt, but bringing on Darkhorse has been an absolute slam dunk. You are absolute pros at what you do.”
Jeff Sorenson
Deputy Chief, Central Kitsap Fire & Rescue
Read full testimonial →
“When Darkhorse first showed me the new CPSE performance tables feature, I joked that they were trying to put me out of a job. It takes a task that used to be tedious and turns it into a few clicks.”
Jason Thomas
Assistant Fire Marshal, Columbia Fire Department
Read full testimonial →
“After a challenging 9-month process up against AMR, yesterday we were assigned an ALS ambulance transport license for Spokane County. It all started with solid, defensible data and your modelling. This has never been done before in Spokane County.”
Matthew Vinci
Fire Chief, Spokane County Fire District 9
Read full testimonial →
“I like the product. But the people are the huge difference. I get on these phone calls and I have this manic idea if only we could do XYZ, and they conceptualize it and make it practical. You’re going to hold the market.”
Mark Burgess
Deputy Chief Analytics, Halifax Regional Fire & Emergency
Read full testimonial →
“The City of Levis Fire Department received great comprehensive services from Darkhorse for our Station Location project. Their application works fast, and we obtained a complete report and recommendations that met all our needs.”
Richard Amnotte
Fire Chief, Levis Fire Department
Read full testimonial →
“The personal touch every time I interact with the team is one of the biggest highlights of using Darkhorse, aside from the obvious advantage the analytics bring to the table. We love Darkhorse!”
Ben Marts
Assistant Chief of Administration, Odessa Fire Rescue
Read full testimonial →
“The customer service is exceptional. I think they understand the product does a lot and not all of us have the same skill levels as others in its usage. Great product and team.”
William Swisher
Deputy Chief, Deltona Fire Rescue
Read full testimonial →
“Fantastic product supported by an even better team of dedicated people with the knowledge set to tackle any issue we’ve raised.”
Sean Jones
Deputy Chief of Operations, Golden Fire Department
Read full testimonial →
“The team is super helpful and knowledgeable about the product. The visuals are very easy to understand and present the information in a way that helps most people understand.”
Michael Schneider
Training Coordinator, Brampton Fire & Emergency Services
Read full testimonial →
“It’s been a game changer.”
Kara Putnam
Assistant Fire Chief, Central Kitsap
Read full testimonial →
“Staff is always super helpful and responsive; also generous, which is not typical.”
Steven Rogers
Inspector, Chesterfield Fire Department
Read full testimonial →
“I’ve been a Fire Chief for 22 years. Darkhorse provides me with the tools I’ve always dreamed of. They take the guesswork out of decision making.”
Brian Schaeffer
Fire Chief (Ret.), Spokane Fire Department
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“Like I have said many times, Darkhorse has one of the most responsive teams of any software I’ve ever onboarded.”
Bret Black
Fire Chief, East Jefferson Fire Rescue
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Next Steps
We help bring clarity to decision making in the fire service.
It starts with a personalized demo built around your department’s questions. Introduce yourself in the form below.
Every dollar counts.
Every second counts.
Every decision counts.
Every life counts.