Darkhorse Emergency

Post by Dan Bishop - bio below. Most services have room to improve their communication times, and as we’ve seen, seconds do matter. But improving communications times is not as…

In this article, we interview new Darkhorse team member Dan Bishop about the whys and hows of call centre performance improvement. Why should you look for improvements in your call…

“Flexibility is important, but it has to do with the mindset that people have. There’s a mindset where analytics is telling me what the right answer is, and then there’s…