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Platform overview
Optimizing Fire Emergency Response
Darkhorse Emergency
Darkhorse Response
Turn response data into decisions that save lives.
Turn response data into decisions that save lives.
Turn response data into decisions that save lives.
Used daily by fire departments in the United States and Canada to plan new stations, deploy units, project growth and defend budgets.
Used daily by fire departments in the United States and Canada to plan new stations, deploy units, project growth and defend budgets.
“It’s been a game changer.”
Kara Putnam · Assistant Fire Chief, Central Kitsap
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faster
faster
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Response time cut in Odessa, TX →
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firefighters
firefighters
firefighters
New positions JUSTIFIED in Vancouver
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years
years
years
Helping chiefs make the case
Used daily by fire departments in the United States and Canada
Used daily by fire departments in the United States and Canada
Key Features
Get to know Darkhorse Response.
Get to know Darkhorse Response.
Get to know Darkhorse Response.
Eight ways chiefs put their data to work. Tap any card to go deeper.
Clean & Wrangled Data
Your CAD data, cleaned and trusted.
Cleaned and mapped incidents
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Interactive Station Planning
Move a station. See tomorrow.
Test a new station site
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Future Growth Modeling
Plan for the city you’ll become.
Forecast where calls will grow
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Drive Time Analysis
Know your true reach.
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Unit Deployment Optimization
Right units. Right place. Right time.
Match units to demand
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Performance Compliance Monitoring
Know where you stand, every day.
Track performance against your standard
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Root Cause Analysis
Find the why behind the delay.
Compare dispatch, turnout and travel
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CPSE Accreditation
Accreditation, minus the binders.
Baselines and benchmarks, ready to share
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Three modules, one loop
Diagnose. Prescribe. Monitor.
Diagnose. Prescribe. Monitor.
Diagnose. Prescribe. Monitor.
Darkhorse Response has a module for each step. Diagnostics finds the cause, Deployment tests the fix, and HQ tracks the result every day.
MODULE 01 / DIAGNOSTICS
Find the root cause, not the symptom.
Find the root cause, not the symptom.
Find the root cause, not the symptom.
Diagnostics breaks every call into alarm handling, turnout and travel, so you can see where the seconds go by station, unit and hour of day.
ALARM HANDLING
TURNOUT
TRAVEL
MODULE 02 / DEPLOYMENT
Experiment without real-world consequences.
Experiment without real-world consequences.
Experiment without real-world consequences.
Deployment lets you model a new station, a moved unit or a growth scenario and see the effect on response times before a single dollar is committed.
WHAT-IF SCENARIOS
NEW STATIONS
GROWTH
MODULE 03 / HQ
Presentation-ready, every day of the year.
Presentation-ready, every day of the year.
Presentation-ready, every day of the year.
HQ tracks compliance and performance trends every day, so you see a problem the month it starts and walk into council with visuals that speak for themselves.
COMPLIANCE
TRENDS
COUNCIL-READY
Watch Darkhorse Response in action
Darkhorse Response, feature by feature.
Watch the team walk through Darkhorse Response
0:46
Feature
HQ Overview
Darkhorse Emergency
0:36
Feature
Diagnostics Overview
Darkhorse Emergency
1:01
Feature
Greenfield Optimization
Darkhorse Emergency
1:01
Feature
Mutual Aid Partner Card
Darkhorse Emergency
33:35
Feature release
Introducing Unit Capabilities
Product webinar
DEPARTMENTS on Darkhorse
Trusted where the stakes are highest.
Trusted where the stakes are highest.
Trusted where the stakes are highest.
“It is rare that I outright endorse a product, but frankly, Darkhorse has earned my 5-star rating.”
Jeff Johnson
WFCA Executive Director, Fire Chief (Ret.)
Read full testimonial →
“During my career I have onboarded numerous platforms, interfaces, and software, with varied results. Our experience with Darkhorse stands out as responsive and adaptable; their team is cohesive, collaborative and a pleasure to work with. As a client, I do NOT feel their product is one size fits all”
Bret Black
Fire Chief, East Jefferson Fire Rescue
Read full testimonial →
“It's been a game changer.”
Kara Putnam
Assistant Fire Chief, Central Kitsap
Read full testimonial →
“Their comprehensive analytics have allowed us to dig into the ‘why’ behind our response and deployment metrics, equipping us to evaluate our systems and processes with a level of clarity we never thought possible.”
Carly Shears
CRR Division Manager, Meridian Fire Department
Read full testimonial →
“I’ve been a Fire Chief for 22 years. Darkhorse provides me with the tools I’ve always dreamed of. They take the guesswork out of decision making.”
Brian Schaeffer
Fire Chief (Ret.), Spokane Fire Department
Read full testimonial →
“I’ve never met a Darkhorse customer who regretted adding them to the team.”
Jeff Johnson
WFCA Executive Director, Fire Chief (Ret.)
Read full testimonial →
“The insights Darkhorse generated were clear and compelling. It resulted in 100 much needed new firefighters for our community.”
Karen Fry
Fire Chief (Ret.), Vancouver Fire & Rescue Services
Read full testimonial →
“I like the product. But the people are the huge difference. You’re going to hold the market.”
Mark Burgess
Deputy Chief Analytics, Halifax Regional Fire & Emergency
Read full testimonial →
“Bringing on Darkhorse has been an absolute slam dunk. You are absolute pros at what you do.”
Jeff Sorenson
Deputy Chief, Central Kitsap Fire & Rescue
Read full testimonial →
“It is very easy to learn the system and provides data in a usable and visually appealing format. Your staff are absolutely incredible. Every single one is dedicated to improving my experience with the software.”
Paul Dow
Fire Chief, McKinney Fire Department
Read full testimonial →
“It takes a task that used to be tedious and turns it into a few clicks.”
Jason Thomas
Assistant Fire Marshal, Columbia Fire Department
Read full testimonial →
“The personal touch every time I interact with the team is one of the biggest highlights of using Darkhorse.”
Ben Marts
Assistant Chief of Administration, Odessa Fire Rescue
Read full testimonial →
“Like I have said many times, Darkhorse has one of the most responsive teams of any software I’ve ever onboarded.”
Bret Black
Fire Chief, East Jefferson Fire Rescue
Read full testimonial →
“It is rare that I outright endorse a product, but frankly, Darkhorse has earned my 5-star rating.”
Jeff Johnson
WFCA Executive Director, Fire Chief (Ret.)
Read full testimonial →
“During my career I have onboarded numerous platforms, interfaces, and software, with varied results. Our experience with Darkhorse stands out as responsive and adaptable; their team is cohesive, collaborative and a pleasure to work with. As a client, I do NOT feel their product is one size fits all”
Bret Black
Fire Chief, East Jefferson Fire Rescue
Read full testimonial →
“It's been a game changer.”
Kara Putnam
Assistant Fire Chief, Central Kitsap
Read full testimonial →
“Their comprehensive analytics have allowed us to dig into the ‘why’ behind our response and deployment metrics, equipping us to evaluate our systems and processes with a level of clarity we never thought possible.”
Carly Shears
CRR Division Manager, Meridian Fire Department
Read full testimonial →
“I’ve been a Fire Chief for 22 years. Darkhorse provides me with the tools I’ve always dreamed of. They take the guesswork out of decision making.”
Brian Schaeffer
Fire Chief (Ret.), Spokane Fire Department
Read full testimonial →
“I’ve never met a Darkhorse customer who regretted adding them to the team.”
Jeff Johnson
WFCA Executive Director, Fire Chief (Ret.)
Read full testimonial →
“The insights Darkhorse generated were clear and compelling. It resulted in 100 much needed new firefighters for our community.”
Karen Fry
Fire Chief (Ret.), Vancouver Fire & Rescue Services
Read full testimonial →
“I like the product. But the people are the huge difference. You’re going to hold the market.”
Mark Burgess
Deputy Chief Analytics, Halifax Regional Fire & Emergency
Read full testimonial →
“Bringing on Darkhorse has been an absolute slam dunk. You are absolute pros at what you do.”
Jeff Sorenson
Deputy Chief, Central Kitsap Fire & Rescue
Read full testimonial →
“It is very easy to learn the system and provides data in a usable and visually appealing format. Your staff are absolutely incredible. Every single one is dedicated to improving my experience with the software.”
Paul Dow
Fire Chief, McKinney Fire Department
Read full testimonial →
“It takes a task that used to be tedious and turns it into a few clicks.”
Jason Thomas
Assistant Fire Marshal, Columbia Fire Department
Read full testimonial →
“The personal touch every time I interact with the team is one of the biggest highlights of using Darkhorse.”
Ben Marts
Assistant Chief of Administration, Odessa Fire Rescue
Read full testimonial →
“Like I have said many times, Darkhorse has one of the most responsive teams of any software I’ve ever onboarded.”
Bret Black
Fire Chief, East Jefferson Fire Rescue
Read full testimonial →
“It is rare that I outright endorse a product, but frankly, Darkhorse has earned my 5-star rating.”
Jeff Johnson
WFCA Executive Director, Fire Chief (Ret.)
Read full testimonial →
“During my career I have onboarded numerous platforms, interfaces, and software, with varied results. Our experience with Darkhorse stands out as responsive and adaptable; their team is cohesive, collaborative and a pleasure to work with. As a client, I do NOT feel their product is one size fits all”
Bret Black
Fire Chief, East Jefferson Fire Rescue
Read full testimonial →
“It's been a game changer.”
Kara Putnam
Assistant Fire Chief, Central Kitsap
Read full testimonial →
“Their comprehensive analytics have allowed us to dig into the ‘why’ behind our response and deployment metrics, equipping us to evaluate our systems and processes with a level of clarity we never thought possible.”
Carly Shears
CRR Division Manager, Meridian Fire Department
Read full testimonial →
“I’ve been a Fire Chief for 22 years. Darkhorse provides me with the tools I’ve always dreamed of. They take the guesswork out of decision making.”
Brian Schaeffer
Fire Chief (Ret.), Spokane Fire Department
Read full testimonial →
“I’ve never met a Darkhorse customer who regretted adding them to the team.”
Jeff Johnson
WFCA Executive Director, Fire Chief (Ret.)
Read full testimonial →
“The insights Darkhorse generated were clear and compelling. It resulted in 100 much needed new firefighters for our community.”
Karen Fry
Fire Chief (Ret.), Vancouver Fire & Rescue Services
Read full testimonial →
“I like the product. But the people are the huge difference. You’re going to hold the market.”
Mark Burgess
Deputy Chief Analytics, Halifax Regional Fire & Emergency
Read full testimonial →
“Bringing on Darkhorse has been an absolute slam dunk. You are absolute pros at what you do.”
Jeff Sorenson
Deputy Chief, Central Kitsap Fire & Rescue
Read full testimonial →
“It is very easy to learn the system and provides data in a usable and visually appealing format. Your staff are absolutely incredible. Every single one is dedicated to improving my experience with the software.”
Paul Dow
Fire Chief, McKinney Fire Department
Read full testimonial →
“It takes a task that used to be tedious and turns it into a few clicks.”
Jason Thomas
Assistant Fire Marshal, Columbia Fire Department
Read full testimonial →
“The personal touch every time I interact with the team is one of the biggest highlights of using Darkhorse.”
Ben Marts
Assistant Chief of Administration, Odessa Fire Rescue
Read full testimonial →
“Like I have said many times, Darkhorse has one of the most responsive teams of any software I’ve ever onboarded.”
Bret Black
Fire Chief, East Jefferson Fire Rescue
Read full testimonial →
“It is rare that I outright endorse a product, but frankly, Darkhorse has earned my 5-star rating.”
Jeff Johnson
WFCA Executive Director, Fire Chief (Ret.)
Read full testimonial →
“During my career I have onboarded numerous platforms, interfaces, and software, with varied results. Our experience with Darkhorse stands out as responsive and adaptable; their team is cohesive, collaborative and a pleasure to work with. As a client, I do NOT feel their product is one size fits all”
Bret Black
Fire Chief, East Jefferson Fire Rescue
Read full testimonial →
“It's been a game changer.”
Kara Putnam
Assistant Fire Chief, Central Kitsap
Read full testimonial →
“Their comprehensive analytics have allowed us to dig into the ‘why’ behind our response and deployment metrics, equipping us to evaluate our systems and processes with a level of clarity we never thought possible.”
Carly Shears
CRR Division Manager, Meridian Fire Department
Read full testimonial →
“I’ve been a Fire Chief for 22 years. Darkhorse provides me with the tools I’ve always dreamed of. They take the guesswork out of decision making.”
Brian Schaeffer
Fire Chief (Ret.), Spokane Fire Department
Read full testimonial →
“I’ve never met a Darkhorse customer who regretted adding them to the team.”
Jeff Johnson
WFCA Executive Director, Fire Chief (Ret.)
Read full testimonial →
“The insights Darkhorse generated were clear and compelling. It resulted in 100 much needed new firefighters for our community.”
Karen Fry
Fire Chief (Ret.), Vancouver Fire & Rescue Services
Read full testimonial →
“I like the product. But the people are the huge difference. You’re going to hold the market.”
Mark Burgess
Deputy Chief Analytics, Halifax Regional Fire & Emergency
Read full testimonial →
“Bringing on Darkhorse has been an absolute slam dunk. You are absolute pros at what you do.”
Jeff Sorenson
Deputy Chief, Central Kitsap Fire & Rescue
Read full testimonial →
“It is very easy to learn the system and provides data in a usable and visually appealing format. Your staff are absolutely incredible. Every single one is dedicated to improving my experience with the software.”
Paul Dow
Fire Chief, McKinney Fire Department
Read full testimonial →
“It takes a task that used to be tedious and turns it into a few clicks.”
Jason Thomas
Assistant Fire Marshal, Columbia Fire Department
Read full testimonial →
“The personal touch every time I interact with the team is one of the biggest highlights of using Darkhorse.”
Ben Marts
Assistant Chief of Administration, Odessa Fire Rescue
Read full testimonial →
“Like I have said many times, Darkhorse has one of the most responsive teams of any software I’ve ever onboarded.”
Bret Black
Fire Chief, East Jefferson Fire Rescue
Read full testimonial →
“It is rare that I outright endorse a product, but frankly, Darkhorse has earned my 5-star rating.”
Jeff Johnson
WFCA Executive Director, Fire Chief (Ret.)
Read full testimonial →
“During my career I have onboarded numerous platforms, interfaces, and software, with varied results. Our experience with Darkhorse stands out as responsive and adaptable; their team is cohesive, collaborative and a pleasure to work with. As a client, I do NOT feel their product is one size fits all”
Bret Black
Fire Chief, East Jefferson Fire Rescue
Read full testimonial →
“It's been a game changer.”
Kara Putnam
Assistant Fire Chief, Central Kitsap
Read full testimonial →
“Their comprehensive analytics have allowed us to dig into the ‘why’ behind our response and deployment metrics, equipping us to evaluate our systems and processes with a level of clarity we never thought possible.”
Carly Shears
CRR Division Manager, Meridian Fire Department
Read full testimonial →
“I’ve been a Fire Chief for 22 years. Darkhorse provides me with the tools I’ve always dreamed of. They take the guesswork out of decision making.”
Brian Schaeffer
Fire Chief (Ret.), Spokane Fire Department
Read full testimonial →
“I’ve never met a Darkhorse customer who regretted adding them to the team.”
Jeff Johnson
WFCA Executive Director, Fire Chief (Ret.)
Read full testimonial →
“The insights Darkhorse generated were clear and compelling. It resulted in 100 much needed new firefighters for our community.”
Karen Fry
Fire Chief (Ret.), Vancouver Fire & Rescue Services
Read full testimonial →
“I like the product. But the people are the huge difference. You’re going to hold the market.”
Mark Burgess
Deputy Chief Analytics, Halifax Regional Fire & Emergency
Read full testimonial →
“Bringing on Darkhorse has been an absolute slam dunk. You are absolute pros at what you do.”
Jeff Sorenson
Deputy Chief, Central Kitsap Fire & Rescue
Read full testimonial →
“It is very easy to learn the system and provides data in a usable and visually appealing format. Your staff are absolutely incredible. Every single one is dedicated to improving my experience with the software.”
Paul Dow
Fire Chief, McKinney Fire Department
Read full testimonial →
“It takes a task that used to be tedious and turns it into a few clicks.”
Jason Thomas
Assistant Fire Marshal, Columbia Fire Department
Read full testimonial →
“The personal touch every time I interact with the team is one of the biggest highlights of using Darkhorse.”
Ben Marts
Assistant Chief of Administration, Odessa Fire Rescue
Read full testimonial →
“Like I have said many times, Darkhorse has one of the most responsive teams of any software I’ve ever onboarded.”
Bret Black
Fire Chief, East Jefferson Fire Rescue
Read full testimonial →
“It is rare that I outright endorse a product, but frankly, Darkhorse has earned my 5-star rating.”
Jeff Johnson
WFCA Executive Director, Fire Chief (Ret.)
Read full testimonial →
“During my career I have onboarded numerous platforms, interfaces, and software, with varied results. Our experience with Darkhorse stands out as responsive and adaptable; their team is cohesive, collaborative and a pleasure to work with. As a client, I do NOT feel their product is one size fits all”
Bret Black
Fire Chief, East Jefferson Fire Rescue
Read full testimonial →
“It's been a game changer.”
Kara Putnam
Assistant Fire Chief, Central Kitsap
Read full testimonial →
“Their comprehensive analytics have allowed us to dig into the ‘why’ behind our response and deployment metrics, equipping us to evaluate our systems and processes with a level of clarity we never thought possible.”
Carly Shears
CRR Division Manager, Meridian Fire Department
Read full testimonial →
“I’ve been a Fire Chief for 22 years. Darkhorse provides me with the tools I’ve always dreamed of. They take the guesswork out of decision making.”
Brian Schaeffer
Fire Chief (Ret.), Spokane Fire Department
Read full testimonial →
“I’ve never met a Darkhorse customer who regretted adding them to the team.”
Jeff Johnson
WFCA Executive Director, Fire Chief (Ret.)
Read full testimonial →
“The insights Darkhorse generated were clear and compelling. It resulted in 100 much needed new firefighters for our community.”
Karen Fry
Fire Chief (Ret.), Vancouver Fire & Rescue Services
Read full testimonial →
“I like the product. But the people are the huge difference. You’re going to hold the market.”
Mark Burgess
Deputy Chief Analytics, Halifax Regional Fire & Emergency
Read full testimonial →
“Bringing on Darkhorse has been an absolute slam dunk. You are absolute pros at what you do.”
Jeff Sorenson
Deputy Chief, Central Kitsap Fire & Rescue
Read full testimonial →
“It is very easy to learn the system and provides data in a usable and visually appealing format. Your staff are absolutely incredible. Every single one is dedicated to improving my experience with the software.”
Paul Dow
Fire Chief, McKinney Fire Department
Read full testimonial →
“It takes a task that used to be tedious and turns it into a few clicks.”
Jason Thomas
Assistant Fire Marshal, Columbia Fire Department
Read full testimonial →
“The personal touch every time I interact with the team is one of the biggest highlights of using Darkhorse.”
Ben Marts
Assistant Chief of Administration, Odessa Fire Rescue
Read full testimonial →
“Like I have said many times, Darkhorse has one of the most responsive teams of any software I’ve ever onboarded.”
Bret Black
Fire Chief, East Jefferson Fire Rescue
Read full testimonial →
Next Steps
See your city in Darkhorse Response.
See your city in Darkhorse Response.
See your city in Darkhorse Response.
A personalized demo, built on the questions your department is facing right now.
Every dollar counts.
Every second counts.
Every decision counts.
Every life counts.