“The insights Darkhorse generated were clear and compelling. It resulted in 100 much needed new firefighters for our community.”
Karen Fry
Fire Chief (Ret.), Vancouver Fire & Rescue Services
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“It is rare that I outright endorse a product, but frankly, Darkhorse has earned my 5-star rating. I’ve never met a Darkhorse customer who regretted adding them to the team.”
Jeff Johnson
WFCA Executive Director, Fire Chief (Ret.)
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“From day one, Darkhorse has empowered us with actionable insights that go far beyond routine data collection and reporting. Their comprehensive analytics have allowed us to dig into the ‘why’ behind our response and deployment metrics, equipping us to evaluate our systems and processes with a level of clarity we never thought possible.”
Carly Shears
CRR Division Manager, Meridian Fire Department
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“There are not many decisions I’ve made in my career where I haven’t had a little bit of doubt, but bringing on Darkhorse has been an absolute slam dunk. You are absolute pros at what you do.”
Jeff Sorenson
Deputy Chief, Central Kitsap Fire & Rescue
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“When Darkhorse first showed me the new CPSE performance tables feature, I joked that they were trying to put me out of a job. It takes a task that used to be tedious and turns it into a few clicks.”
Jason Thomas
Assistant Fire Marshal, Columbia Fire Department
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“For our last accreditation cycle, I inherited risk tables with numbers I didn’t understand or trust. Darkhorse’s three-axis analysis finally gives us a transparent, repeatable method where the process is written down, we can test it, and we can adjust it over time.”
Jason Thomas
Assistant Fire Marshal, Columbia Fire Department
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“After a challenging 9-month process up against AMR, yesterday we were assigned an ALS ambulance transport license for Spokane County. It all started with solid, defensible data and your modelling. This has never been done before in Spokane County.”
Matthew Vinci
Fire Chief, Spokane County Fire District 9
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“I like the product. But the people are the huge difference. I get on these phone calls and I have this manic idea if only we could do XYZ, and they conceptualize it and make it practical. You’re going to hold the market.”
Mark Burgess
Deputy Chief Analytics, Halifax Regional Fire & Emergency
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“The City of Levis Fire Department received great comprehensive services from Darkhorse for our Station Location project. Their application works fast, and we obtained a complete report and recommendations that met all our needs.”
Richard Amnotte
Fire Chief, Levis Fire Department
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“The personal touch every time I interact with the team is one of the biggest highlights of using Darkhorse, aside from the obvious advantage the analytics bring to the table. We love Darkhorse!”
Ben Marts
Assistant Chief of Administration, Odessa Fire Rescue
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“The customer service is exceptional. I think they understand the product does a lot and not all of us have the same skill levels as others in its usage. Great product and team.”
William Swisher
Deputy Chief, Deltona Fire Rescue
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“Fantastic product supported by an even better team of dedicated people with the knowledge set to tackle any issue we’ve raised.”
Sean Jones
Deputy Chief of Operations, Golden Fire Department
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“The team is super helpful and knowledgeable about the product. The visuals are very easy to understand and present the information in a way that helps most people understand.”
Michael Schneider
Training Coordinator, Brampton Fire & Emergency Services
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“It’s been a game changer.”
Kara Putnam
Assistant Fire Chief, Central Kitsap
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“Staff is always super helpful and responsive; also generous, which is not typical.”
Steven Rogers
Inspector, Chesterfield Fire Department
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“I’ve been a Fire Chief for 22 years. Darkhorse provides me with the tools I’ve always dreamed of. They take the guesswork out of decision making.”
Brian Schaeffer
Fire Chief (Ret.), Spokane Fire Department
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“Like I have said many times, Darkhorse has one of the most responsive teams of any software I’ve ever onboarded.”
Bret Black
Fire Chief, East Jefferson Fire Rescue
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“During my career I have onboarded numerous platforms, interfaces, and software, with varied results. Our experience with Darkhorse stands out as responsive and adaptable; their team is cohesive, collaborative and a pleasure to work with. As a client, I do NOT feel their product is one size fits all”
Bret Black
Fire Chief, East Jefferson Fire Rescue
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“It is very easy to learn the system and provides data in a usable and visually appealing format. Your staff are absolutely incredible. Every single one is dedicated to improving my experience with the software.”
Paul Dow
Fire Chief, McKinney Fire Department
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“Darkhorse Risk is going to produce exactly what we need to align our board around a risk reduction strategy. Super energized about it.”
Dustin Morrow
Fire Chief, Central Pierce Fire & Rescue
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“We weren’t sure how to get started with a Community Risk Reduction strategy. Darkhorse Risk had us set up in a couple weeks, and we were able to develop comprehensive interventions within the month!”
Michael McConnell
Fire Chief, Snohomish Regional Fire & Rescue
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“Everyone has their own idea of what we should focus on. Darkhorse Risk provides visuals that remove the subjectivity.”
Kevin Esser
Fire Marshal, Dubuque Fire Department
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“Chiefs know there’s no room for average or mediocracy in our profession. Darkhorse Emergency shares our values and commitment to excellence.”
Jeff Johnson
WFCA Executive Director, Fire Chief (Ret.)
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