Response Time

Travel time is the largest part of your response. Use CAD and AVL data to fix run zones, turnout delays, and route choice before you add stations.

Dan Bishop on reducing call-handling and dispatch times through your people, your CAD technology, and your processes, while keeping every call accurate.

Every second saved in the call centre applies to every call. Dan Bishop explains how to benchmark your dispatch centre and where to start improving it.

Match crew schedules to hourly demand. Flexible shift lengths and start times can lift response performance and reduce fleet size at little added cost.

Data from dozens of services shows most calls arrive when plenty of units are available. Improving those everyday responses lifts fractile performance most.

A framework for improving fire and EMS response performance across setup time, proximity, and unit availability, with the most cost-effective fixes first.