Darkhorse Response

Turn response data into decisions that save lives.

Turn response data into decisions that save lives.

Turn response data into decisions that save lives.

Used daily by fire departments across North America to plan new stations, deploy units, project growth and defend budgets.

Used daily by fire departments across North America to plan new stations, deploy units, project growth and defend budgets.

Book a Demo

“It’s been a game changer.”
Kara Putnam · Assistant Fire Chief, Central Kitsap
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faster

faster

faster

Response time cut in Odessa, TX

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firefighters

firefighters

firefighters

New positions funded in Vancouver

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years

years

years

Helping chiefs make the case

Used daily by fire departments nationwide

Key Features

Get to know Darkhorse Response.

Get to know Darkhorse Response.

Get to know Darkhorse Response.

Eight ways chiefs put their data to work. Tap any card to go deeper.

Clean & Wrangled Data

Your CAD data, finally trustworthy.

INC-20261141 · 03:12:44 · ✕ dup

INC-20261142 · 03:14:02 · ✕ null geo

INC-20261143 · 03:15:37 · ✓ clean

INC-20261144 · 03:16:10 · ✓ clean

INC-20261145 · 03:18:55 · ✕ bad code

INC-20261146 · 03:19:08 · ✓ clean

INC-20261147 · 03:22:41 · ✓ clean

INC-20261148 · 03:25:12 · ✓ clean

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Interactive Station Planning

Move a station. See tomorrow.

DRAG TO TEST A LOCATION

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Future Growth Modeling

Plan for the city you’ll become.

CALL VOLUME +38%

2026

2031

2036

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Drive Time Analysis

Know your true reach.

4 MIN

6 MIN

8 MIN

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Unit Deployment Optimization

Right units. Right place. Right time.

ENGINE 1

LADDER 2

RESCUE 3

MEDIC 4

ENGINE 5

SYSTEM STRESS · TUESDAYS 14:00–18:00

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Performance Compliance Monitoring

Know where you stand, every day.

90%

FIRST-DUE COMPLIANCE

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Root Cause Analysis

Find the why behind the delay.

DISPATCH

TURNOUT

+0:48 VS TARGET

TRAVEL

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CPSE Accreditation

Accreditation, minus the binders.

Baseline performance tables

Benchmark statements

Three-axis risk analysis

Annual compliance report

A FEW CLICKS. NOT A FEW WEEKS.

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The Continuous Improvement Loop

Diagnose. Prescribe. Monitor.

Diagnose. Prescribe. Monitor.

Diagnose. Prescribe. Monitor.

Every Darkhorse tool follows the same three-step mantra. Scroll to walk the loop.

STEP 01 / DIAGNOSE

Find the root cause, not the symptom.

Find the root cause, not the symptom.

Find the root cause, not the symptom.

Dive into your data with visual exploration tools that surface inefficiencies in station placement, personnel deployment, and response times.

STATION PLACEMENT

RESPONSE TIMES

DEPLOYMENT

HOTSPOT A

HOTSPOT B

STEP 02 / PRESCRIBE

Experiment without real-world consequences.

Experiment without real-world consequences.

Experiment without real-world consequences.

Model a new station, a shifted unit, or a growth scenario in Deployment, and see the effect on outcomes before a single dollar is committed.

WHAT-IF SCENARIOS

NEW STATIONS

GROWTH

SCENARIO A · STATUS QUO

7:42

SCENARIO B · +STATION 5

6:05 ✓

SCENARIO C · SHIFT MEDIC 4

6:58

STEP 03 / MONITOR

Presentation-ready, every day of the year.

Presentation-ready, every day of the year.

Presentation-ready, every day of the year.

Track compliance and performance trends continuously, and walk into council chambers with visuals that speak for themselves.

COMPLIANCE

TRENDS

COUNCIL-READY

SOC TARGET

90TH PCTL ↓

Try the idea

Test a station before you build it.

Test a station before you build it.

Test a station before you build it.

Four houses, a river with two bridges, and $12.0M of capital. Every parcel trades something away. Find the one that does the most good.

Resource Scenario
Current state
STATIONS
4
UNITS
9
STAFF
26
Collegetown · FY27 capital plan
Where does Station 5 go?

Four houses, a river with two bridges, and $12.0M of capital. Click any parcel to test it. Every site trades something away; one gets the most out of the money.

Attempts0
Your best score— / 95
ILLUSTRATIVE NUMBERS
RIVERSIDE PARKNORTH BRIDGESOUTH BRIDGEDOWNTOWNOLD TOWNNE CORRIDORUNIVERSITYWEST RES.E. INDUSTRIALSW FLATSST 1ST 2ST 3ST 4
RESPONSE TARGET
NFPA FIRST DUE FIRE ▼
SETUP TIMES (AVG)
CURRENT ▼
TIME PERIOD
2022-2024 ANNUALIZED ▼
DEMAND TYPE
ALL EMERGENT ▼
MAP BOUNDARIES
STATION ZONES ▼
PERFORMANCE
50%
90%+
1The map
Each hex is a single city block, colored by how fast help arrives there today. Dark red misses the 6:00 goal.
2The catch
The river has only two bridges, land costs differ by zone, and the biggest red patch is not the biggest call volume.
3The scorecard
Five targets compete below the map. Click a parcel to build Station 5 and see which ones you hit.
Click the button, then pick a parcel on the map
Scenario score
—/ 95 best
Citywide performance
63.3%≥ 80%
90th percentile
09:43≤ 07:00
Worst district
9%≥ 28%
Capital cost
—≤ $12.0M
ST 5 utilization
—≥ 20%
Click a parcel on the map to test Station 5. The scorecard grades five targets that pull against each other: coverage, the slowest 10% of calls, the worst-served district, the capital budget, and whether the new house has enough work to justify itself.

Darkhorse Response · Deployment Module

Chiefs on Darkhorse

Trusted where the stakes are highest.

Trusted where the stakes are highest.

Trusted where the stakes are highest.

“It’s been a game changer.”

Kara Putnam

Assistant Fire Chief, Central Kitsap

“I’ve been a Fire Chief for 22 years. Darkhorse provides me with the tools I’ve always dreamed of. They take the guesswork out of decision making.”

Brian Schaeffer

Fire Chief (Past), Spokane Fire Department

“I’ve never met a Darkhorse customer who regretted adding them to the team.”

Jeff Johnson

WFCA Executive Director, Fire Chief (ret.)

“The insights Darkhorse generated were clear and compelling. It resulted in 100 much needed new firefighters for our community.”

Karen Fry

Fire Chief (Ret.), Vancouver Fire & Rescue Services

“Bringing on Darkhorse has been an absolute slam dunk. You are absolute pros at what you do.”

Jeff Sorenson

Deputy Chief, Central Kitsap Fire & Rescue

“It takes a task that used to be tedious and turns it into a few clicks.”

Jason Thomas

Assistant Fire Marshal, Columbia Fire Department

“It’s been a game changer.”

Kara Putnam

Assistant Fire Chief, Central Kitsap

“I’ve been a Fire Chief for 22 years. Darkhorse provides me with the tools I’ve always dreamed of. They take the guesswork out of decision making.”

Brian Schaeffer

Fire Chief (Past), Spokane Fire Department

“I’ve never met a Darkhorse customer who regretted adding them to the team.”

Jeff Johnson

WFCA Executive Director, Fire Chief (ret.)

“The insights Darkhorse generated were clear and compelling. It resulted in 100 much needed new firefighters for our community.”

Karen Fry

Fire Chief (Ret.), Vancouver Fire & Rescue Services

“Bringing on Darkhorse has been an absolute slam dunk. You are absolute pros at what you do.”

Jeff Sorenson

Deputy Chief, Central Kitsap Fire & Rescue

“It takes a task that used to be tedious and turns it into a few clicks.”

Jason Thomas

Assistant Fire Marshal, Columbia Fire Department

Next Steps

See your city in Darkhorse Response.

See your city in Darkhorse Response.

See your city in Darkhorse Response.

A personalized demo, built on the questions your department is facing right now.

Every dollar counts.
Every second counts.
Every decision counts.
Every life counts.