According to the CPSE, accreditation is a comprehensive self-assessment and quality improvement model that enables organizations to examine past, current, and future service levels and internal performance and compare them to current research and industry best practices. This process leads to a more efficient and effective emergency service organization.
How can Darkhorse help?
With our diagnostic review and app, as well as our dashboards app to monitor key metrics
The Diagnostic Review:
- Identifies gaps or errors in CAD or spatial datasets
- Validates or improves current performance reporting
- Identifies the key areas for intervention (station location, deployment, operations, scheduling, etc.)
- Prioritizes the interventions based on cost and benefit.
- Educates your staff on how to apply evidence-based thinking to decision-making
We begin each review by collecting, cleaning, and standardizing your data. This includes both spatial data (service area, station locations, road networks, etc.), computer-aided dispatch (CAD), schedule, Automatic Vehicle Locator (AVL), and fleet data.
In some cases, outliers are inconsistently identified, call locations are improperly geo-coded, or calls types are wrongly categorized. We address the data issues and then make recommendations on how to ensure accurate data going forward. We use this data to recreate your current response performance metrics and then recommend changes if necessary.
We work with your team to convert these results into concrete performance improvement recommendations. The next steps may lead to doing a station review, an in depth deployment analysis or the development of projects to improve operational performance such as call handling. Whatever the result, decision makers can move forward with confidence.